Support

Questions, bugs or ideas? Write to support@tapsum.fyi. We usually reply within a few days.

When reporting a bug, please include your device model, OS version and TapSum version, and the steps that lead to the problem. Please don't send your backup files or financial data unless we ask for them.

Back up your data

TapSum keeps everything on your phone and has no cloud copy. In the app, open Settings, then Import & export, and choose Backup. Save the file somewhere safe, for example iCloud Drive, Google Drive or your computer. We recommend a backup at least once a month.

Move to a new phone

Make a backup on the old phone, install TapSum on the new one, then open Import & export and choose Restore from backup.

Import from another app

Use Import from zip or CSV. Records that already exist are skipped, so importing the same file twice won't create duplicates.

Restore Premium

On a new device or after reinstalling, open the Premium screen and tap Restore. Make sure you are signed in to the same Apple ID or Google account you used to buy it.

Cancel a subscription

Subscriptions are managed by the store you bought from. On iPhone: Settings, your name, Subscriptions (Apple's guide). On Android: Google Play, profile icon, Payments & subscriptions (Google's guide). Deleting the app does not cancel a subscription.

Refunds

Refunds for purchases are handled by Apple or Google. On iPhone, request one at reportaproblem.apple.com. On Android, use your Google Play order history.

Delete your data

All your data is on your device. To delete it, remove it in the app or uninstall TapSum. We hold no data about you on any server, so there is no account to delete.